I’d never seen Dan Brown present before, but I was familiar with his books and articles. This was a half-day workshop, and it was really good.
Healthy conflicts aid & infuse design
Dan has a great presentation style which, very engaging, and was
- BORG (Consistency) vs. Enterprise (Special Audience)
- Situations (where conflict happens) | Patterns (behavior, enable people to resolve) | Traits (you are…style/preferences)
- Consider on a grid Validity against Momentum
There’s not always a right answer, but there is always an answer
Situations - Purpose (where are we going?), Plan (how are we getting there?), Performance (how effective are we?)
Patterns - Empathize (make you feel understood), Involvement (help them contribute), Redirect (shift the focus), Reframe (adopt the same language)
We played Dan’s game
in two teams on the table. I had a turn to play “Project Manager”, give the situation and award points to the players that used the cards to solve the situation. It was good fun, but also provides some good tools to manage this all-to-real situations in everyday work.
Problem —-[healthy conflict]—-> Solution
Stuff to look up